Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
soundproof rooms
exceeded dining expectations
mixed service
limited natural light in rooms
7.2/10
Very good
Rooms
7.1
Location
7.8
Service
8.2
Dining
6.7
Guest reviews
7.2/10
based on 10 reviews
4/5
based on 195 reviews
8.1
8.1/10 based on 3377 reviews
#25 of 58 hotels in Basel based on Tripadvisor
James
United States,
April
2024
6.8/10
My stay at the hotel was quite pleasant. The rooms were decent, but I experienced some issues with noise and the room not being locked securely. The hotel location was convenient for exploring the city, although there were some drawbacks with the services offered.
Rooms
7.0
The room I stayed in was spacious and had all the necessary facilities. Unfortunately, I had trouble with noise from a neighboring room and the door not locking properly.
Service
6.0
The service provided by the staff was generally helpful and kind. However, I almost missed out on the drink vouchers due to timing issues in the hotel establishment's closing hours.
Location
8.0
The hotel's location was convenient, with easy access to bars, restaurants, and public transportation options. It was suitable for exploring the town and its attractions.
Dining
7.0
I found the dining experience satisfactory, particularly enjoying the finger food. However, there were discrepancies in charging for room upgrades.
Facilities
6.0
The hotel offered basic facilities; nothing extraordinary but functional for a short stay.
John
United Kingdom,
February
2024
8.0/10
The hotel was nice, clean, spacious, and matched the pictures on booking. However, the rooms came with small windows and views onto walls only, making it difficult for children to play or draw due to lack of proper light. Despite having triple glazing, the room was still too cold at times.
Rooms
7.0
The rooms were clean, spacious, and matched the pictures on booking.
Service
9.0
The service was excellent, very friendly, and accommodating.
Location
9.0
The location was fantastic, close to the train station, food market, various restaurants, and the old city area. With a tram stop directly outside, accessing the exhibition center and other places was convenient.
Dining
7.0
The dining experience was rather decent, with tasty sandwiches. However, it was not well-organized, with few staff available to clean tables and supply the buffet.
Facilities
8.0
The hotel offered dry cleaning, housekeeping, laundry, airport shuttle, valet parking, and tours/ticket assistance.
Bud
United States,
January
2024
8.0/10
My stay at the hotel was a mix of positives and negatives. The rooms were spacious and comfortable, with a cozy bed, but the heating system was not working properly, which made the room unpleasant. The presence of an unnecessary 3rd bed and the confusion with the TV information on check-out were a bit annoying. The service, however, was top-notch, with the staff being incredibly helpful and efficient throughout my stay. The location was perfect, a short walk from Basel center and the Christmas Markets, making sightseeing and shopping easy. The dining experience offered a wide variety of food but felt a bit overpriced and average. Despite some downsides, the hotel's facilities were decent, providing the necessary amenities for a comfortable stay.
Rooms
5.5
The rooms were spacious and had a comfy bed.
Service
9.0
The service was incredibly efficient and friendly.
Location
8.5
The location was perfect for exploring Basel and accessing attractions easily.
Dining
6.5
The dining experience offered a wide variety of food but was overpriced.
Facilities
7.0
The facilities were decent, providing necessary amenities.
Heather
United Kingdom,
October
2023
7.6/10
The hotel had beautiful and clean rooms, a nice pool for relaxing, but bear in mind the clothing-optional policy in the over 16s area, which might not be ideal for families or those uncomfortable with that. It was a bit noisy and had a bad smell at times, but overall, a lovely and comfortable stay.
Rooms
8.0
The rooms were spacious and clean with a comfortable bed.
Service
9.0
The service was great, especially Ali at the reception; friendly, professional, and efficient.
Location
8.0
The hotel is in a good location in Basel, with convenient access to the train station and various restaurants in the old city area.
Dining
5.0
The dining experience had some issues, like finding staff items in the room, and being busy without enough staff present.
Facilities
8.0
The hotel offers dry cleaning, housekeeping, laundry, and valet parking services.
Robert
United Kingdom,
August
2023
7.8/10
The hotel offers spacious and clean rooms with a modern design, but the experience was affected by the stuffy atmosphere and a noisy AC unit next to the lift. The staff provided exceptional service with their friendly and accommodating approach. The location is excellent for exploring the city on foot, being close to the center and the zoo. The dining options were extensive and of good quality, though organization lacked in table cleaning. Overall, a comfortable stay with some minor issues to consider.
Rooms
7.0
The rooms were spacious and clean with a modern design, but the environment was very stuffy and the AC unit was loud next to the lift.
Service
9.0
The staff went over and above to be friendly and kind, providing clean and comfortable service.
Location
8.0
The hotel's location was excellent, within walking distance of the city center and the zoo, making it very convenient for exploring. Plus, there were outdoor cafes nearby.
Dining
7.0
The dining experience offered a good variety of foods of very good quality, though the organization lacked with cleaning tables and buffet supplies.
Facilities
8.0
The facilities provided were good overall, offering some amenities for a comfortable stay.
Colin
United Kingdom,
July
2023
7.4/10
The hotel had massive rooms, though being at the front made it exceptionally noisy both nights. It was comfortable for our group of five, including a person with limited mobility. However, there was no place in the garage for our car, so we had to unload/load on the side, which was not practical.
Rooms
7.0
The rooms were massive and comfortable, but being at the front made them exceptionally noisy both nights.
Service
8.0
The staff were very helpful when we checked in and with any problems we had. However, one encounter with a rude woman was a downside.
Location
7.0
The hotel's location was excellent with a 3-minute walk to the main areas of the city. However, the bars across the road being open till late caused noise deep into the night if you had a street-facing room.
Dining
8.0
The dining experience was choiceful and very tasty, but with a price of CHF32 per person per day, it was on the pricey side.
Facilities
7.0
The facilities were good overall, but the lack of convenient parking was a drawback.
Joseph
United States,
June
2023
7.2/10
My stay at the hotel was a mix of positives and negatives. The rooms were a bit noisy being next to the lift, but they did have air conditioning and faced the inner courtyard. The price seemed a bit high for what was offered. The service was excellent, the location was perfect for me, the dining experience was not well organized, and the facilities were average.
Rooms
7.0
The rooms were a bit noisy due to their proximity to the lift, but they had air conditioning and faced the inner courtyard.
Service
9.0
The service was excellent; the staff were very friendly and accommodating, even lending me a phone plug for the night.
Location
8.0
The location was great, being an easy walk from the train station and close to the old town and Rhine River.
Dining
6.0
The dining experience was not well-organized with limited cleaning and buffet supplies, but the offered beverages were good.
Facilities
6.0
The facilities were average; nothing particularly outstanding.
Andrew
United Kingdom,
June
2023
7.2/10
The hotel offers a mix of positives and negatives. The rooms are spacious and comfy with well-prepared amenities, but there are issues with noise and maintenance. The service is friendly and helpful, although some facilities may need improvement. The location is convenient for exploring the city and public transport, though neighboring noise can be a downside. The dining experience may be overpriced and mediocre, lacking value for money in some cases.
Rooms
8.0
The rooms were very well prepared and spacious, providing comfort and relaxation.
Service
9.0
The service was kind, helpful, and solution-oriented throughout my stay.
Location
7.0
The location is perfect for accessing the city and public transport, although some noise from neighboring buildings can be bothersome
Dining
5.0
The dining experience may feel overpriced and lacking value for money, with some items not meeting expectations.
Facilities
7.0
The hotel offers several facilities, although some improvements may be needed to enhance the guest experience.
Bob
United Kingdom,
May
2023
7.4/10
My stay at the hotel was a mix of highs and lows. The rooms were amazingly soundproof, but we faced issues with the heating system and had limited natural light, making it challenging for my small kid to play comfortably. The service varied from extremely friendly to unhelpful, with a notable exception at the reception. The location was good overall, but not very close to some key attractions. Dining exceeded my expectations, offering a wide variety of food. Facilities were basic but satisfactory.
Rooms
8.0
The rooms were amazingly soundproof.
Service
6.0
The service was a mix of very friendly and unhelpful with some standout exceptions.
Location
7.0
The location was decent but not very close to some important sights.
Dining
9.0
The dining experience was over expectation with a great variety of food.
Facilities
7.0
The facilities provided were fairly basic but functional.
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